Terms and Conditions

Classic Pizza: terms and conditions

Our menu is subject to change from time to time and availability of items without prior notice.

We have the right to reject an order if fraud or misuse suspected.

Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
We accept the following forms of payment:
credit / charge cards: visa and MasterCard are accepted.
Debit cards, such as delta or switch are accepted.
Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary. in the event of classic pizza needing to issue a refund we will endeavour to credit your account within 7 - 10 working days.


Allergy, Dietary and Health information

If you have an allergy that could harm your health, we strongly advise you to contact us before placing your order and ask to talk to the manager.

We presume that the food you order is to be comsumed immediately, please keep your food safe by leaving your left overs it in a fridge, It's very important to reheat food properly, whether it’s a ready meal or leftovers. Always make sure the food is piping hot all the way through

If you are having your desserts more than 20 minutes after being delivered please leave it in a fridge and much sooner in a freezer for ice creams


Ordering & cancellation of orders
your order confirmation is a record of our agreement to deliver the products ordered and paid for in full. if someone else made the booking on your behalf, you agree that such person acted as your agent.
Once your order has been confirmed it cannot be amended or cancelled.

Refund Policy

Refunds will be given if products received are not as described or are faulty on the return of the whole order only. Please call us immediately should you not be entirely satisfied with your order.

side orders are subject to availability. in most cases classic pizza store manager will offer an alternative for any out-of-stock item. Although every care is taken, some products may contain nuts. the desserts, ice cream and ham sold by classic pizza stores may contain nut derivatives. Although great care has been taken to remove all bones from chicken and ham, some may remain in our chicken meat products or similar items such as no stones in our olives, but it is your responsibility to check and be careful specially for kids. if you have any allergy to any food product inclusive of nuts please advise the management prior to ordering food from our menu. We insure that the products used in this shop are of best quality our ham is pork shoulder, our cheese is 100% & we only use 100% vegetable oil for our cooking.

Delivery Times
our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery. Unfortunately things don't always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this.

all vouchers are for online use only and cannot be used with any other offer. the management reserves the right to withdraw vouchers at any time without notice for any reason. Some vouchers are limited to one per person. Voucher use may be limited to quantity, expiry date or user. When using a voucher you will be informed if there is any reason if it is unaccepted. Your ip address will be logged when using a voucher to prevent misuse and we reserve the right to ban ip addresses which we deem to be misusing our voucher system.

Any available offers will be advertised at the time of ordering and does not include meal deals, delivery charge and debit/credit card charges. One offer only per order. Sorry 49p Margarita is not avaliable online

by registering on this site and giving us your email address you agree we can use this email address for marketing purposes. we may contact you about special offers in the future. if you would like to be removed from our marketing address please use the opt out link in the email sent to you and ask to be removed.

Latest order time
please be aware we are unable to accept orders for either delivery or collection less than 30 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. should you have any questions, please call the store and speak to the duty manager.

Trade marks & copyright
all content included on this interactive service, such as text, graphics, button icons, images and software, is the property of classic pizza and is protected by UK and European copyright laws.
The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited. classic pizza respects the trademarks of any other company.

Privacy statement
our privacy statement can be viewed here.
Your statutory rights are not affected.

Contact us:
Classic Pizza

41 High Street


Co. Durham dl16 6bb

tel: 01388 812422
email: classicpizza@tiscali.co.uk


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